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Germany offers a variety of landscapes from the coast in the north to the Bavarian Alps in the south.  The country boasts a multitude of historical towns and cities, romantic castles, and excellent museums.  The tourism infrastructure is well developed and most of the people speak English. 

Our Favorite Germany Vacation Destinations

US MILITARY TIPS
US Air Force | US Army | US Navy | US Marine Corps
Berlin | Heidelberg | Frankfurt | Munich | Stuttgart

PCSing or going on TDY to Germany?
Use this page as your guide!

TELEPHONE AND INTERNET SERVICE

HAVING TROUBLE DECIPHERING YOUR PHONE BILL?  CLICK HERE!


LOOKING FOR COUNTRY DIALING CODES?  CLICK HERE!

Initial Set-up
Initial telephone applications can be submitted at your local TKS office or at an off-post Deutsche Telekom Office.  Applications can also be processed at any German Bunespost (post office). 

Prior to applying for phone service, make sure you try to find out the name and telephone number of the person who lived at your address before you.  If you are going to be residing on-post, the housing office should be able to provide you with this information.  If living off-post, ask your landlord.  With this information the telephone company can identify what lines are at that address and easily transfer the phone number to you.  This may also eliminate the need to send a technician to your home.

TIP: When completing the initial application for telephone service, be sure to specifically request an itemized phone bill.  If an itemized phone bill is not specified, then you will likely receive a one page bill with a vague summary of charges and a grand total.  An itemized phone bill will list each and every call you made.  This is crucial if you need to dispute a bill with Telekom.

If you need to speak with Deutsche Telekom, you can call the following numbers:

Telekom Hotline 0800 330 1000 Toll free
Billing Inquiries 0800 330 1020 Toll free
Technical Support 0800 330 1172 Toll free
ISDN Equipment support 0180 519 90 12 cents per minute

Deutsche Telekom offers two main types of service, analog and ISDN (digital).

Telekom charges users with a different local calling rate depending on the time of day the call is initiated.  There are no free phone calls in Germany.  Generally, calls made during a workday are the most expensive, while calls made in the middle of the night are the cheapest.  In addition, Telekom charges users different rates when calling within Germany, when calling different cell phones (rates depend on which cell phone company the receiving party uses), and when calling out of the country.

Deutsche Telekom charges all users for an initial setup and a monthly fee.  Users may pay a few Euro a month for a long distance plan, which allows you to call the United States for less than 5 cents a minute, 24 hours a day, seven days a week. 

T-NET (ANALOG) SERVICE
T-Net is Deutsche Telekom's term for a single basic analog phone line.  Connecting to the internet over a T-Net line is done through your computer's modem and does not give you the option of talking on the telephone and surfing the web at the same time. 

ISDN SERVICE
ISDN is a digital service that offers users the ability to use two phone lines at once.  This allows you to be on the Internet and talk on the phone at the same time.  You can also talk on two different phone lines at once. 

When you order T-ISDN from Deutsche Telekom, you will get at least three phone numbers.  You can have more phone numbers if you want, but you still have only two channels you can use at a time.  The phone numbers are independent of your two phone channels (phone lines).  You can use a single number for multiple devices or route all the numbers to one device.  If someone calls any of your phone numbers, the phone company will route the calls to your house.  What you do with that incoming call is up to you and how you program your devices.  For example, you can make calls to a particular number only ring at certain phones in your house.  When programming each phone with its own number, the phone bill will separate the charges and show what calls were made from each number.

Connecting to the internet over ISDN is not done over your computer's modem.  Your modem is bypassed or disabled and the internet connections are made through the ISDN box which is connected to your computer via a USB port.  The Theoretical maximum speed limit of an analog modem is 56 Kilobits per second, but the actual usage is more like 44 Kilobits per second and often much less. With ISDN you get a true 64 Kilobits per second connection.  Not only is ISDN faster than a standard analog modem, it is more efficient.  You don't have to go through two digital-analog conversions just to connect.  Modems typically take 30-60 seconds to establish a connection; an ISDN call usually takes less than 2 seconds.  Unless you plan on receiving calls or faxes on your computer, you don't need to assign a phone number to your computer at all.  You can still access the internet over one or both ISDN channels.

DIGITAL SUBSCRIBER LINE (DSL) SERVICE

For those who want the fastest internet connections available, Deutsche Telekom offers T-DSL.  It is a digital service that allows for much faster throughput.  With download speeds up to 768 Kilobits per second, DSL is about 12 times faster than ISDN and nearly 30 times faster than a 28.8 Kilobits per second modem.  T-DSL is actually Asynchronous DSL.  Uploads run at 128 Kilobits per second, a much slower rate than is possible with downloads.

Unlike ISDN, you don't need to buy a bunch of equipment.  In addition to your analog or ISDN phone connection (and its hardware), you only need two additional pieces of equipment.  Included with the T-DSL offer are a DSL Modem (NTBBA) and splitter (BBAE).  Your computer must be equipped with an Ethernet Network Interface Card (NIC).  If you don't have a NIC you can order one from Telekom or pick one up at your Powerzone.  Telekom provides the modem and splitter free of charge.  The minimum contract duration for DSL is one year.

It is important to note that DSL is only an internet line for your computer.  You will still require phone service for making calls -- either ISDN or analog.  Additionally, DSL should not be confused with an internet service provider (ISP).  Depending on your ISP and how much time you spend online, DSL can actually save you money too.  Having T-DSL provides you with opportunity to take advantage of a flat rate not available with ISDN or analog internet connections. 

The problem with T-DSL is that isn't not available everywhere.  Several factors come into play including the quality and age of the phone lines in your area, available bandwidth and the distance of your house from your local Telekom switch.
 

DAMAGED SHIPMENT?

SEE OUR GUIDE TO CLAIMS FOR LOSS/DAMAGE TO HOUSEHOLD GOODS/BAGGAGE

 

Castles

Heidelberg CastleHeidelberg
Heidelberg is the very image of romantic Germany.  The city's 17th Century red sandstone castle ruin and the old bridge are two of the most majestic sights in all of Germany.

Neuschwanstein CastleNeuschwanstein
Venture into the Bavarian Alps and visit the fairy tale landmark upon which the Walt Disney based his Disney Land Castle: Mad King Ludwig's Schloss Neuschwanstein.

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